Introduction
This Privacy Policy describes how The Frei Law Firm PLLC (“Firm,” “we,” “our,” or “us”) collects, uses, and protects personal information obtained through our website, online forms, and electronic communications. We are committed to safeguarding the confidentiality and security of personal information in accordance with applicable law and professional obligations.
By using our website or submitting information through our online forms, you consent to the practices described in this Privacy Policy.
1. Personal Information We Collect
We may collect personal information that you voluntarily provide to us, including but not limited to:
- Full name
- Email address
- Telephone number (including mobile number)
- Mailing address
- Information submitted through contact forms, intake forms, or consultation requests
- Information contained in messages, emails, or attachments you send to us
- Any other information you choose to provide when communicating with the Firm
We may also automatically collect limited technical information, such as IP address, browser type, device information, and website usage data, through cookies or similar technologies for website functionality and analytics.
2. How We Use Personal Information
Personal information is used solely for legitimate business and legal purposes, including:
- Responding to inquiries and requests for legal services
- Evaluating potential representation and conflicts
- Communicating with you regarding consultations, appointments, or case-related matters
- Providing legal services if an attorney-client relationship is established
- Improving website functionality and user experience
- Complying with legal, ethical, and regulatory obligations
Submission of information through this website does not create an attorney-client relationship unless and until confirmed in writing by the Firm.
3. Text Messaging and SMS Consent
If you provide your mobile phone number and consent to receive text messages, the Firm may send SMS messages related to:
- Appointment confirmations
- Scheduling communications
- Case-related updates
- Administrative or informational messages
SMS consent is not shared with third parties or affiliates.
Message frequency may vary. Standard message and data rates may apply. You may opt out of SMS communications at any time by replying “STOP.”
4. Sharing of Personal Information
We do not sell, rent, or trade personal information.
Personal information may be shared only in the following limited circumstances:
- With attorneys, staff, or contractors of the Firm as necessary to provide legal services
- With trusted service providers (such as IT, website hosting, or practice management vendors) who are contractually obligated to maintain confidentiality
- When required by law, court order, or legal process
- To protect the rights, property, or safety of the Firm or others
SMS consent is not shared with third parties or affiliates under any circumstances.
5. Data Security
We take reasonable administrative, technical, and physical measures to protect personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
6. Cookies and Analytics
Our website may use cookies or similar technologies to enhance functionality and analyze website traffic. You may adjust your browser settings to refuse cookies; however, some features of the site may not function properly as a result.
7. Third-Party Websites
Our website may contain links to third-party websites. This Privacy Policy does not apply to those sites, and we are not responsible for their privacy practices or content.